Shipping and Returns

HomeShipping and Returns

Shipping Policy

1. Processing Time:

  • All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates are as follows:
    • Standard Shipping: [5-7] business days
    • Express Shipping: [2-3] business days
    • Overnight Shipping: [1-2] business days
  • Delivery delays can occasionally occur.

3. Shipment to P.O. Boxes or APO/FPO Addresses:

  • rocketaleph ships to addresses within Country, U.S. Territories, and APO/FPO/DPO addresses.

4. Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. International Shipping:

  • We currently do not ship outside [Country]. (Or provide details if you do ship internationally.)

6. Customs, Duties, and Taxes:

  • [Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

1. Return Process:

  • Our policy lasts [30] days. If [30] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To initiate a return, please contact us at [your email address]. Include your order number and the reason for the return.

2. Return Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.